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Terms and Conditions

Customer Care

Hoskings is committed to providing the highest level of customer service. If you need any assistance, please contact us on 1800 819 796 or email us at hello@hoskings.com.au

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Terms and Conditions

Company Details

This website, images, trademarks, data and other information is owned and operated by Hosking's Jewellers ABN 48 004 761 960.

General

Upon ordering, the buyer agrees with the delivery and payment terms and conditions of Hoskings Jewellers.

All users of this website agree that access to and use of this website and products is subject to the following terms and conditions, privacy statement, and disclaimer. If you do not agree to mentioned policies please do not use this website.

All orders placed on this website are subject to acceptance at the discretion of Hoskings Jewellers, without limitations. This means that Hoskings Jewellers may refuse to accept or cancel any order, whether or not the order has been confirmed, with or without reason. Hoskings Jewellers may exercise its sole discretion and without liability to you or any other third party.
The entire content included in this website, including but not limited to, text graphics and code is the property of Hoskings Jewellers.
All prices are quoted in Australian Dollars unless stated otherwise.
Goods will remain the property of Hoskings Jewellers until complete payment of the purchase price.
The reproduction, distribution, display or transmission of the content of this website is strictly prohibited, unless authorised by Hoskings Jewellers Pty Ltd in writing.
Furthermore, the changing or removing of any proprietary notice from materials downloaded or printed from the website is prohibited.
All goods deemed faulty may be returned to the place of purchase (with proof of purchase). Goods deemed to be faulty due to manufacturing or material defect can then be returned to Hoskings Jewellers for assessment. Items will be inspected by our Quality Control Team and if deemed to be faulty (after considering fair wear and tear), will be replaced or repaired. If deemed to be mishandled or customised, the item will not qualify for replacement or repair.
While all reasonable efforts are made Hoskings Jewellers is not obliged to fulfil or deliver an order placed by the buyer and not obliged to compensate the buyer for any losses, in case of an error in the presentation of the product, an error in the wording of the specifications of the product or an error in the advertised price of the product.
Hoskings Jewellers reserves the right to amend the delivery or payment terms and conditions from time to time.

Price and Payment

Please note all prices shown on the website are in Australian Dollars. All orders processed will transacted in Australian dollars we currently do not sell to buyers outside of Australia.

The buyer shall pay for orders by credit card or Paypal using the online transactions facilities provided . The charge is the total price of the goods ordered and the applicable delivery fees at the time the goods are dispatched.

Secure Payment

All payments are processed with E Way. Hoskings Jewellers does not receive or store your credit card information unless you supply it to us directly. E Way is a global industry leader in the processing of payments and when payments are processed on E Way’s secure payment gateway it is certified in meeting Tier 1 of the PCI DSS compliance criteria which is the highest level of compliance available and is the same levels of data security of the biggest banks in the world. More information can be supplied directly from the E Way website at www.eway.com.au/about-eway/technology-security

Delivery

Hoskings Jewellers will wherever possible deliver the order within the expected delivery terms to the delivery address. The buyer bears the responsibility for the correct input of the delivery address; In the case anything goes wrong with the shipment of an order due to an error in the delivery address (that can be attributed to the buyer), Hoskings Jewellers cannot be held responsible for the loss of the shipment. A delay in the delivery may occur in the case additional information regarding the delivery address is needed.

In the case a product has been damaged during shipping the buyer must inform Hoskings Jewellers customer care team as soon as possible (within 24 hours after receiving the order) by email at hello@hoskings.com.au.

In the case the order that has been shipped to the buyer has gone missing during shipping or the buyer claims that they did not receive the order (despite information such as the track and trace data indicating otherwise), the complaint procedure of the carrier will be initiated and the outcome of this procedure will be awaited before any refund or re-shipment shall take place.

The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier Hoskings Jewellers will either refund the customer or re-ship the product. Although Hoskings Jewellers tries wherever possible to meet the estimated delivery targets it cannot be held liable for any delays in the delivery of an order. Orders will be delayed over weekends, public holidays and company closure for approximately two weeks after Christmas each year.

Returns

In line with Australian consumer law the buyer has the right to return the order during a period of 14 days after receiving the order if not completely satisfied with the purchase (please note the above mentioned exception in case a product is damaged or incomplete on delivery, the buyer has the obligation to inform the Hoskings Jewellers customer care team by email within a 24 hour period and to await further instructions). The buyer must inform Hoskings Jewellers by email within 14 days after receiving the order of the decision to return the order. The cost of returning the item is at the expense of the purchaser and should be sent as a registered package for tracking purposes. A credit or exchange will be processed as soon as possible and within 14 days of receiving the package. Returned items have to be unworn and in the original packaging as shipped for a credit to be authorised. All returned items are done so at the buyers risk and any damage or loss during transit will not be covered by Hoskings Jewellers. The buyer must keep the official receipt and send it back with the return. Online purchases can be processed in any of our store locations.

Linked Websites

Hoskings Jewellers have not reviewed all of the websites linked to this website and is not responsible for their contents.

Disclaimer

Hoskings Jewellers is not liable for any loss, damage, expense or cost of any nature that may occur (whether directly or indirectly) out of the use of this website.