Who do I contact if there is a problem with my order?
Please email firstname.lastname@example.org anytime or free call 1800 819 796 during business hours. Please ensure you have your order number handy.
How do I know my order was successful?
All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders. If you still haven't received your email, please contact our Customer Service team on free call 1800 819 796 or email email@example.com.
Where is my order?
Hoskings Jewellers works hard to get your order to you as fast as possible.
Most items take a minimum of 1 to 2 full business days before being approved for shipment.
Please allow 2-7 business days to deliver depending on your location.
For additional assistance regarding your order, please contact us on free call 1800 819 796.
How do I track my order?
Once your order is shipped, you will receive an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
Can I use my Gift Card online?
You can redeem your physical Gift Card in-store.
Online e-Gift Card can be redeemed on our website.
If you want to use an in-store gift card online or an online gift card in-store please contact our customer service team during business hours on 1800 819 796 for assistance.