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Click and Collect

Customer Care

Hoskings is committed to providing the highest level of customer service. If you need any assistance, please contact us on 1800 819 796 or email us at hello@hoskings.com.au

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Deliver to Store

Shop online. Free pickup in-store.

Shop online and add the items you wish to purchase to your cart.
Proceed to checkout and select Pick Up as your preferred delivery option.
Select the store you would like to collect your order from.
Enter your payment details to complete your order. You will still need to fill in your address details even when you choose click and collect. You will then receive an email notification confirming your purchase.
When your order is ready for collection, you will receive an SMS or email notification from your nominated store (please check your spam/junk mail).
Your selected store to contact you when your order is ready to be collected (see timeframes below).

Note Regarding Store Collection:

Deliver to store orders will only be released under the following strict conditions:

Please bring a copy of your order confirmation.
Photo ID will be required to collect orders.
When paid with a credit card the credit card used for the transaction must be presented to our staff upon collection. ie. Physical card must be sighted.

For more information about Click & Collect see below:

Collection Timeframe

We will prepare your order as quickly as possible.

Once it is ready for collection we will let you know. Deliver to Store orders usually take between 1 and 5 working days depending on the item availability and store selected and up to 7 days for regional stores.

Once your order arrives in-store you will receive an SMS or email to let you know it is ready to collect.

Please note:

Deliver to Store orders are only processed on weekdays.
Deliver to Store orders are processed and delivered from our Melbourne warehouse to your selected store for collection.
Delivery from our warehouse to Metro stores is normally within 2-5 business days.
Delivery from our warehouse to Regional stores are normally within 4-7 business days.
You will receive notification via SMS or email when your order is ready for collection.
Unfortunately we are unable to offer Deliver to Store for our Northern Territory stores at this time.

Deliver to Store FAQs

Customer Care

Deliver to Store

Shop online. Free pickup in-store.

Collection Timeframe

Please note:

Is there a charge for Deliver to Store?

How long are orders kept for collection?

What do I bring with me to collect my order?

You will need to bring:

My order was confirmed but I have been informed that an item is out of stock.

I’ve collected my order but it is not what I was after. Can I return my items if they are not suitable?

Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?