Following government advice, we have introduced a range of necessary in-store measures to ensure the ongoing health and safety of you – our loyal customers and our passionate team members.
Our Melbourne stores are temporarily closed.
Our Online store, Darwin and Gippsland stores remain open. We will continue to monitor the escalating situation in Victoria. We are observing reduced operating hours across all stores, please view the latest store locations and opening hours before visiting. While we make every effort to ensure this information is accurate, store opening hours can vary at short notice due to the coronavirus (COVID-19) situation.
Customers with existing lay-bys in Melbourne stores can continue to make payments if they wish. Please call our customer service team on 1800 819 796 weekdays between 9.00am and 4.00pm.
During this time we will extend the lay-by terms if required.
On completion of your lay-by payments, your item can be made available for contactless delivery by special arrangement.
Repair and Special Order Customers
Unfortunately our repair service has been affected by the stage 4 lockdown resulting in delays that are out of our control. Completed Melbourne repairs or special orders where payments have been finalised can be made available for contactless delivery by special arrangement.
We aim to provide a safe shopping experience:
To comply with social distancing regulations, we ask all customers and team members to remain 1.5m apart at all times. Store capacity will be limited to achieve social distancing.
Please use the complimentary hand sanitiser at the entrance. We have increased cleaning in high touch areas. Protective hygiene screens have been installed at counters to safeguard team members and customers when interacting at checkout. Customers living in metropolitan Melbourne and Mitchell Shire will be required to wear a face covering when entering our stores from Thursday 23 July 2020.
Encouraging Card-only Transactions
Request that transactions be made by card where possible.
Supporting Our Teams
We’re ensuring all team members are given regular paid breaks to wash their hands and will not come to work if they feel unwell, have recently travelled overseas or have been in contact with a confirmed case of COVID-19. Gloves have been supplied to wear when handling customer repairs.
Everyone deserves to be treated with kindness and respect. We ask that you please support our store teams who are committed to serving you. Our store service may look a little different and take a little longer during these times.
If you are feeling unwell in any way, we ask that you please do not visit our stores.
Our online store remains open and ready to deliver to your order to your doorstep.
Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.
Please be aware that delivery times may be longer than usual due to COVID-19. Our team is working hard to minimise these delays where possible.
Customer Service Team
Our customer service team is here to assist with all enquiries 9.00am - 4.00pm Monday to Friday. Please contact the team via email firstname.lastname@example.org or freecall 1800 819 796 and we will attend to your enquiry as quickly as possible.
Hoskings remains committed to supporting all team members and customers through this time. Please take care and thank you for your continued support.
This page will be updated regularly – Last updated 07.09.2020